HOMEOWNERS

How do I register my warranty?
Please ring Ferroli Customer Service on 0330 205 0005 or email service@ferroli.com

How do I find out if my boiler is still under warranty?
You can call 0330 205 0005 or email our Customer Service team at service@ferroli.com and quote your name and postcode to find out if your boiler is still under warranty 

My boiler has broken down, what should I do?

Common winter boiler problems
During periods of very cold weather, we receive enquiries from customers whose boilers do not appear to be working. Sometimes this is down to the condensate discharge pipe freezing which can prevent the boiler from operating, which is not a manufacturing defect and therefore not covered under warranty. Please exercise extreme caution at all times when attempting to identify and thaw a condensate pipe. Read our guide How to thaw a Condensate pipe  

1) You should always contact your installer first, because the fault may not be related to the boiler

2) If your installer confirms it is a manufacturing fault, please call our Customer Service team on 0330 205 0005, ensuring you have the following to hand:

• Postcode and address of the property in question
• The manual for the boiler which contains the benchmark checklist and service record.

Alternatively, to save the time of making a phone call you can place your request using our online form and we will contact you to arrange an appointment. You can find out more here https://www.ferroli.com/en/homeowners

3) Ensure that you are available to allow the engineer to enter the property and that the engineer can gain safe and easy access to the boiler.

Our Opening Hours are Monday-Thursday 8.30am-5.00pm, Friday 8.30am-3.45pm. We are closed on Saturdays & Sundays, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day

Information on Combi Boilers
Not sure how a combi boiler works? Click here to read our easy guide. 

Where can I get a replacement boiler manual from?

All of our boiler manuals are available to download via this website. Click here for current boiler models or here for discontinued boilers.

INSTALLERS

How can I find my nearest Ferroli representative?
Call us on 0330 205 0002 or email uk.sales@ferroli.com and we’ll put you in touch with the ASM for your area

How do I register the warranty on my Ferroli boiler?
Either by registering online via our loyalty club Installersmate or by calling Ferroli Customer Service on 0330 205 0005

Where can I get a replacement boiler manual from?
All of our boiler manuals are available to download via this website. Click here for current boiler models or here for discontinued boilers. 

Can I get technical advice from Ferroli?
All Gas Safe registered engineers can get technical advice by calling 0330 205 0005 (option 3)

I would like to attend a training day to learn more about Ferroli boilers
Please email us at training@ferroli.com for more information.

MERCHANTS

How do I go about setting up a Ferroli account to purchase boilers and spares?
Contact your local representative in the first instance, they will be pleased to help. Call us on 0330 205 0002 or email uk.sales@ferroli.com and we’ll put you in touch with the ASM for your area.